Welcome to GlimGlam.

These Terms & Conditions (“Terms”) govern your access to and use of glimglam.in (the “Website”) and your purchase of products from GlimGlam.

The Website is owned and operated by SILLYAPA STORE LLP, operating under the brand name GlimGlam (“GlimGlam”, “we”, “us”, or “our”).

By accessing, browsing or purchasing from our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. ABOUT GLIMGLAM

GlimGlam is an online retail brand operated by:

SILLYAPA STORE LLP
Brand: GlimGlam
Website: glimglam.in
Email: support@glimglam.in
Location: Haryana, India

We sell products through our Website directly to customers.

2. ELIGIBILITY

By using this Website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the Website only for lawful purposes.
  • You will not use the Website for fraudulent, abusive or unauthorised activities.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements and other information displayed on the Website are accurate.

However:

  • Actual colours may vary slightly depending on your device or screen settings.
  • Minor variations may occur due to manufacturing, materials, lighting or photography.
  • Product images may include styling or presentation elements that are not included with the product.
  • Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies or omissions in product information at any time.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we may contact you regarding the available options, including cancellation and applicable refund.

5. PRICING

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

However, the price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of obvious pricing errors.

In the event of an obvious technical or pricing error, GlimGlam reserves the right to cancel the affected order and provide an appropriate refund where payment has already been received.

6. OFFERS, DISCOUNTS AND PROMOTIONS

From time to time, GlimGlam may offer discounts, promotional codes, bundles, limited-time offers or other promotional benefits.

Unless specifically stated otherwise:

  • Offers are subject to availability.
  • Promotional offers may have specific terms and validity periods.
  • Multiple promotional offers may not be combined.
  • Offers may be modified, suspended or withdrawn at our discretion.
  • Promotional pricing may not be retrospectively applied to previously placed orders.

Specific terms displayed with an offer will take precedence over these general Terms where applicable.

7. PLACING AN ORDER

To place an order, you may be required to provide information including:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Payment information or payment-related details

You agree to provide accurate and complete information.

You are responsible for ensuring that the delivery address and contact information provided at checkout are correct.

GlimGlam will not be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, subject to applicable law.

8. ORDER ACCEPTANCE

When you place an order, you will receive an order confirmation or acknowledgement.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect or obvious pricing errors
  • Suspected fraudulent activity
  • Duplicate orders
  • Incorrect customer information
  • Delivery restrictions
  • Abuse or misuse of promotional offers
  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded through the appropriate payment method, subject to applicable law and payment-provider processes.

9. PAYMENT

Payments may be processed through third-party payment service providers available on our Website.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

GlimGlam does not generally store complete debit card, credit card, UPI or banking credentials on its own servers.

Payment processing may be subject to the terms and privacy policies of the relevant payment service provider.

10. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the delivery timelines communicated on the Website or during checkout.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Strikes
  • Government restrictions
  • Operational disruptions
  • Courier delays
  • Incorrect or incomplete delivery information

Once an order has been handed over to a third-party logistics provider, delivery is also subject to the logistics provider’s operational processes.

For detailed information regarding shipping, please refer to our Shipping Policy.

11. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by GlimGlam’s applicable Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Eligibility, timelines, exclusions, product-condition requirements and refund methods will be determined according to the applicable policy.

Nothing in these Terms is intended to limit any rights available to consumers under applicable Indian law.

12. ORDER CANCELLATION

Order cancellation requests may be subject to the stage of order processing and fulfilment.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

Where cancellation is permitted and payment has already been made, the applicable refund will be processed according to our Refund Policy and the payment provider’s processing timelines.

13. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, incorrect or materially different from the product ordered, please contact us at:

support@glimglam.in

You may be required to provide photographs, videos, order details or other information necessary for us to investigate the issue.

Any resolution will be provided in accordance with our applicable Return & Refund Policy and consumer rights under applicable law.

14. CUSTOMER RESPONSIBILITIES

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt to gain unauthorised access to the Website or its systems.
  • Interfere with the security or operation of the Website.
  • Use automated systems to scrape, copy or extract Website content without permission.
  • Submit false, misleading or fraudulent information.
  • Abuse discount codes, promotions or referral programmes.
  • Place fraudulent or intentionally misleading orders.
  • Use another person’s personal or payment information without authorisation.
  • Upload or transmit malicious software or harmful code.
  • Attempt to disrupt the Website or its services.

We reserve the right to restrict or terminate access to the Website or take other appropriate action where misuse or fraudulent activity is reasonably suspected.

15. INTELLECTUAL PROPERTY

All content available on the Website, including but not limited to:

  • Brand name and logo
  • Product photographs
  • Videos
  • Graphics
  • Designs
  • Text
  • Product descriptions
  • Website layout
  • Icons
  • Illustrations
  • Marketing material

is owned by or licensed to GlimGlam and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit Website content without our prior written permission.

16. USER-GENERATED CONTENT

If you submit reviews, photographs, videos, comments, feedback or other content to GlimGlam, you represent that:

  • You have the right to submit the content.
  • The content does not infringe the rights of another person.
  • The content is not unlawful, abusive, misleading or defamatory.

By submitting content, you grant GlimGlam a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

You may contact us if you have concerns about the use of your submitted content.

17. THIRD-PARTY SERVICES

Our Website may use third-party services and integrations, including Shopify, payment providers, shipping and logistics providers, analytics services, advertising platforms and communication services.

These third-party services may have their own terms and privacy policies.

GlimGlam is not responsible for the independent policies, practices or availability of third-party services.

18. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly, but we do not guarantee that the Website will always be:

  • Available without interruption
  • Free from errors
  • Free from viruses or other harmful components
  • Completely accurate or up to date

We may temporarily suspend, modify or discontinue parts of the Website for maintenance, technical reasons, security reasons or other legitimate business purposes.

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, GlimGlam shall not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or inability to use the Website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to restrict or remove any statutory rights available to consumers under applicable Indian law.

20. FORCE MAJEURE

GlimGlam will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemics, government restrictions, strikes, transportation disruptions, technical failures, war, civil disturbances or other similar events.

21. FRAUD AND MISUSE

We reserve the right to investigate and take appropriate action against suspected fraudulent or abusive activity.

This may include:

  • Cancelling orders
  • Restricting accounts
  • Cancelling promotional benefits
  • Refusing future transactions
  • Reporting suspected unlawful activity to appropriate authorities where required or permitted by law

22. PRIVACY

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store and process personal information.

You can review our Privacy Policy on the Website.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, services, technology or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

24. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms limits any consumer rights or remedies available under applicable Indian law.

25. DISPUTE RESOLUTION

If you have a concern regarding an order or our services, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

You may contact us at:

support@glimglam.in

Nothing in this section prevents a consumer from exercising any statutory rights or remedies available under applicable law.

26. GRIEVANCE AND CONTACT INFORMATION

For questions, complaints, order-related concerns or other enquiries, please contact:

SILLYAPA STORE LLP
Brand: GlimGlam
Website: glimglam.in
Email: support@glimglam.in
Location: Haryana, India

We will endeavour to address complaints and grievances within the timeframes required under applicable law.

27. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies expressly referenced on the Website, constitute the terms governing your use of the Website and purchase of products from GlimGlam.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. ACCEPTANCE

By accessing the Website, placing an order or purchasing products from GlimGlam, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

SILLYAPA STORE LLP
GlimGlam
Haryana, India
support@glimglam.in