Privacy Policy

SILLYAPA STORE LLP, operating under the brand name GlimGlam (“GlimGlam”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit or make a purchase through glimglam.in (the “Website”).

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our Website, place an order, contact us, or otherwise interact with GlimGlam, we may collect the following information:

Information You Provide

This may include:

Full name
Mobile number
WhatsApp number
Email address
Billing address
Shipping and delivery address
Order details and purchase history
Information provided when contacting customer support
Information provided when participating in promotions, offers or contests
Any other information you voluntarily provide to us

Payment Information

When you make a purchase, your payment information may be processed by third-party payment service providers.

GlimGlam does not generally store your complete debit card, credit card, UPI or banking credentials on its own servers. Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy and security practices.

Information Collected Automatically

When you browse our Website, certain technical and usage information may automatically be collected, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Products viewed
Referring website
Approximate location based on technical information
Date and time of visits
Browsing activity
Cart and checkout interactions

This information may be collected through Shopify, cookies, pixels and similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

Order Fulfilment

Processing and confirming your orders
Processing payments
Delivering your purchases
Providing order and shipping updates
Processing returns, exchanges and refunds
Providing customer support

Website Operations

Operating and maintaining our Website
Improving our Website and services
Understanding how customers use our Website
Personalising your shopping experience
Detecting technical problems
Preventing fraud, misuse and unauthorised activity

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use your information to:

Send promotional offers
Announce new products and collections
Send sale and discount information
Provide personalised marketing communications
Conduct advertising and remarketing
Measure advertising performance
Understand customer preferences

We may use WhatsApp for order-related communication, customer support and, where applicable, promotional and marketing communications.

3. WHATSAPP COMMUNICATION

Because we collect mobile numbers during checkout, we may use your mobile number for essential order-related communications, including:

Order confirmations
Shipping updates
Delivery updates
Return and exchange communication
Refund communication
Customer support
Important service-related notifications

Where permitted by applicable law and where you have provided the required permission, we may also use WhatsApp to send promotional communications, including offers, new launches, discounts and other GlimGlam updates.

You may opt out of promotional WhatsApp communications at any time by contacting us at:

support@glimglam.in

Opting out of promotional communications will not prevent us from sending essential communications relating to an existing order or transaction.

4. COOKIES AND TRACKING TECHNOLOGIES

GlimGlam uses cookies and similar technologies to operate, secure and improve our Website.

Cookies may be used to:

Keep items in your shopping cart
Remember your preferences
Understand Website traffic
Analyse customer behaviour
Improve Website functionality
Measure advertising performance
Support relevant advertising and remarketing

You may control or disable cookies through your browser settings and, where available, through the privacy or cookie controls provided on our Website.

Disabling certain cookies may affect the functionality of parts of the Website.

5. META PIXEL AND ADVERTISING

GlimGlam uses Meta Pixel and related Meta advertising technologies to understand how visitors interact with our Website, measure advertising performance and improve our advertising campaigns.

Depending on our Shopify and Meta data-sharing configuration, information relating to Website activity may be shared with Meta. This may include interactions such as page views, product views, searches, add-to-cart activity, checkout activity and purchases.

These technologies may be used to:

Measure advertising conversions
Understand which products visitors view
Measure shopping and purchase activity
Improve advertising campaigns
Create advertising and remarketing audiences
Show more relevant GlimGlam advertisements

Information processed through Meta technologies is also subject to Meta’s applicable terms and privacy policies.

6. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information as a standalone commercial product.

We may share necessary personal information with trusted third parties where required to operate our business and provide our services.

These may include:

Shopify

Our Website is hosted and operated using Shopify, which provides the e-commerce infrastructure used to operate our Website and process orders.

Payment Service Providers

Payment information may be shared with payment service providers to process transactions securely.

Shipping and Logistics Partners

We may share necessary information, such as your name, mobile number, shipping address and order details, with courier and logistics partners for delivery and fulfilment.

Technology and Service Providers

We may share information with service providers that assist us with: