At GlimGlam, every order is carefully checked before dispatch. In the rare case that your product arrives damaged or defective, we’re here to help.

1. Return Eligibility

  • Return requests for damaged or defective products must be raised within 24–48 hours of delivery.

  • A clear photo or video proof of the issue is mandatory while raising the return request.

  • If valid photo or video proof is not provided, our team will not be able to approve the return request.

  • All return requests are subject to verification and approval by the GlimGlam team.

2. Product Condition

To be eligible for a return, the product must be:

  • Unused and unworn.

  • Unwashed and unaltered.

  • Returned with all original tags attached.

  • Returned in its original packaging.

Products that have been used, washed, altered, or damaged after delivery will not be eligible for return.

3. Return Charges & Refund

  • A ₹200 return handling and shipping charge will be deducted from the approved refund amount.

  • COD charges are non-refundable and will not be included in the refund.

  • Refunds will be initiated only after the returned product is received and inspected by our team.

4. Cancellation Policy

  • Cancellations: Cancellations are only possible if the order has not been dispatched from our warehouse.
  • Prepaid order Cancellations: For prepaid orders, if the order is cancelled after it has been dispatched or by the customer at the time of delivery, Rs 100 will be deducted from the refund amount.

5. Important Notes

  • A clear unboxing video is highly recommended as it helps us verify any damage, defect, or missing item.

  • Due to differences in screen settings, brightness, photography, and lighting, the actual product colour may vary slightly from what appears on your screen. Minor colour variations are not considered a defect.

  • GlimGlam currently does not offer exchanges or size exchanges. Products can only be returned under the conditions mentioned above.

Our Promise

We believe in keeping our return process simple, transparent, and fair. Every genuine concern is carefully reviewed by our team to ensure the best possible resolution.

For return requests, please contact our customer support team on support@glimglam.in with your order details within the applicable time period.